FAQs

Materials & Quality

Items hallmarked ".925" are crafted from solid Sterling Silver, not plated. These are high-value pieces designed for lifelong use. We also offer a curated selection of premium silver-plated items, which are clearly labeled on their respective product pages.

Yes. Every sterling silver piece features an official hallmark certifying its purity and authenticity, in accordance with international industry standards.

Sterling silver naturally oxidizes when exposed to air and humidity. This is a normal characteristic of the metal and does not affect its quality. The original brilliance can be easily restored with simple cleaning and maintenance.

Yes. Every piece is handcrafted through a meticulous process of forging, shaping, and polishing, ensuring that every detail meets our studio’s standards.

Usage & Care

Absolutely. Sterling silver is non-toxic and has been used for centuries in Jewish and global traditions for dining and ritual.

Yes, Sterling Silver is considered hypoallergenic and is safe for the vast majority of people, including those with sensitive skin.

Gently wipe with a soft cloth after use and store in a dry, enclosed space. To maintain the shine, we recommend using anti-tarnish strips and avoiding prolonged exposure to high humidity.

Orders & Personalization

Yes. Most of our pieces can be personalized with professional engraving. Please note that bespoke or engraved items are created specifically for you and are therefore non-returnable.

Yes. Every IDITA925 piece is delivered in elegant, signature packaging, ready to be presented as a meaningful gift for any milestone.

Certainly. Our customer service team is available to help you source matching pieces or complete your collection based on current studio availability.

Policies & Shipping

Unused items in their original packaging may be returned or exchanged within 14 days of delivery. Personalized or custom-engraved items are final sale.

Every IDITA925 product undergoes rigorous quality control. We stand behind our craftsmanship and offer support for any manufacturing concerns, provided the item has been maintained according to our care guidelines.

Yes. We provide secure, insured shipping from our Israeli studio to the United States and worldwide.

Do You Have Any Question?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.

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